We know it is frustrating when an expected email does not arrive. Most of the time, the email has been sent but your email system has filtered or blocked it. Medtribe sends tens of thousands of emails every week across hundreds of organisations, so if there were a delivery problem on our side, we would know about it quickly. When an individual email does not arrive, it is almost always a local filtering issue.

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Check your spam, junk, and filtered folders

This is the most common fix.

• Gmail — check the Spam folder and the Promotions tab. Emails from new senders often land in Promotions instead of your primary inbox.
• Outlook / Microsoft 365 / NHS Mail — check the Junk Email folder and the Other tab in your Focused Inbox. NHS Mail runs on Microsoft 365 and can apply additional organisation-level filtering that blocks emails from external senders entirely.

If you find a Medtribe email in any of these folders, mark it as Not Junk or move it to your inbox so future emails come through normally.

Check you are looking in the right inbox

Make sure you are checking the same email address you used when you registered. If you signed up with your work email but are checking your personal email (or the other way around), the email will be in the other inbox.

If you can log in, your registered email is shown on your account page at medtribe.com/my/account. You can also change it from there if needed.

Search for “Medtribe” in your email

Try searching your entire mailbox for “Medtribe” or the event name. Sometimes emails arrive but get sorted into a folder you would not normally check.

Your workplace may be blocking Medtribe emails

Many NHS trusts, universities, and corporate organisations use email security systems that block or quarantine emails from external senders. This is not something you can fix yourself — it is controlled by your IT department.

If you are on a managed work email system and emails from Medtribe are not arriving at all (not even in spam or junk), your IT team will need to add Medtribe to the organisation’s allowed senders list.

Ask your IT team to whitelist the following:

• Domain: medtribe.com
• From address: *@medtribe.com

This is a common issue with NHS Mail and other enterprise email systems. Once Medtribe is whitelisted, emails will come through reliably for everyone in your organisation.

If you are trying to verify your account

If you have just signed up and the verification email has not arrived, check your spam or junk folder first. If it is not there, try clicking Resend on the verification screen.

If it still does not arrive, let your event organiser know. They can get your account verified so you can log in and register.

Mark Medtribe as a safe sender

To prevent this happening again, add medtribe.com to your safe senders list:

• Outlook / Microsoft 365 — go to Settings, then Mail, then Junk email, and add medtribe.com under Safe senders and domains.
• Gmail — open any Medtribe email, click the three dots, and select Filter messages like these. Choose Never send to Spam.

If you still cannot find the email

Your booking is safe regardless. You can always verify it at medtribe.com/my/bookings.

If you still need help, contact your event organiser. Go to medtribe.com/my/bookings, find the event, click Manage Booking, then Send a Message to the Organiser.