You have a Medtribe account but cannot get into it. This guide will help you work out which email it is registered to and get you logged back in.

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Work out which email you signed up with

Most people have more than one email address. You may have signed up to Medtribe with your personal email, your NHS email, or a university or trust email — and it might not be the one you are trying now.

Search each of your inboxes for “Medtribe”. Look for:

• A welcome email or verification email — this tells you which address your account is on.
• A booking confirmation — this confirms the email linked to your account.

Search the full mailbox, not just the inbox. Check spam, junk, and filtered folders too. Medtribe emails are often filtered by NHS Mail and Outlook.

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Reset your password

Once you know which email your account is registered to:

1. Go to medtribe.com
2. Click Log in
3. Click Forgot password
4. Enter the email address your account is registered to
5. Check your inbox (and spam folder) for the reset link

The reset link will arrive within a few minutes. If it does not, check the next section.

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The password reset email is not arriving

If the reset email is not coming through, your email provider may be blocking it.

Check these first:

• Your spam, junk, or filtered email folders
• That you are entering the correct email address (the one that received your original Medtribe emails)

If you are on an NHS or managed work email: Some trusts and organisations block emails from external senders at the network level. This is not something you can fix yourself. You can either:

• Try logging in with a personal email address instead (if that is the one your account is on)
• Ask your IT team to whitelist medtribe.com so emails come through

For more detail, see our guide on email deliverability.

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You have two accounts

If you signed up with one email and later created another account with a different email, your bookings will be split across the two accounts. You will only see bookings for whichever account you are currently logged into.

If this has happened, visit medtribe.com/help and we can help merge your accounts.

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Already logged in?

If you can get in but are not sure which email the account is using, go to medtribe.com/my/account. Your registered email address is shown there, and you can change it if needed.

Once you are back in, if you cannot find a specific event, see our guide on finding your events.

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Still stuck?

Visit medtribe.com/help with:

• Your full name
• The email address (or addresses) you think you may have signed up with
• The name of the event you are trying to access

We will look up your account and get you sorted.