Frequently Asked Questions

Getting Started

With Medtribe, you can create and share training events in minutes. Set up your event, take bookings or applications online, and let Medtribe handle the admin—emails, payments, reminders, attendance, and resources. Afterward, it sends surveys, issues certificates, and exports your data automatically, all in one secure system built for healthcare teams like yours.

Start for free at medtribe.com/signup and create your first event in minutes. You can test the platform or go live straight away. Medtribe guides you through each step and offers support whenever you need it.

You can run almost any kind of training event on Medtribe, from large conferences to small workshops. It supports in-person, online, paid, and free events.

Use it for one-off sessions, recurring programmes, webinars, or multi-day courses—all managed in one place.

No. You can create and publish events in minutes without any IT or coding experience. For step-by-step guides and short videos, see our Help Centre or email support@medtribe.com if you need any support.

You can create and publish a basic event in just a few minutes. More complex events with custom forms, certificates, and automation may take longer, but the platform is designed to save you time overall.

Many users report that Medtribe removes at least 85% of their event admin tasks.

Yes. Medtribe works on any device. Attendees can register, book, and access event pages or certificates from their phone or tablet.

Yes. You can take payments directly through Medtribe using Stripe.

Starter Plan: 3% Medtribe service fee (VAT included) + Stripe fees (around 1.5% + £0.20 per transaction).

Educator & Pro Plans: No Medtribe fees, just Stripe's standard processing fees.

Free events: No fees at all.

Yes. Book a quick call to see how Medtribe works and get started with our co-founder, Dr Ciaran Megoran. Book a meeting.

Yes. Email team@medtribe.com with your procurement contact and any requirements. We'll help arrange any document signing and onboarding with your organisation.

Pricing & Plans

There are 3 plans, all include the core event tools.

Starter

You run unlimited events with unlimited delegates. A small platform fee applies for paid events.

Educator

Powerful tools for educators. No platform fee or feature limits.

Pro

For organisations. More sophisticated tools and custom solutions when you need them.

Yes. You can upgrade or downgrade your plan whenever you like. Upgrades can be made directly through the platform. To move to Pro, contact us to discuss your needs. If you want to downgrade, just email support@medtribe.com and we'll arrange it for the end of your current billing period.

Yes. We offer discounts for organisations with multiple accounts. Get in touch at support@medtribe.com.

Privacy and Security

Yes. You can export event-level data from your Medtribe account, including attendee lists, bookings, survey responses, certificates and report CSVs.

If you need a full account export or your organisation's complete dataset, email support@medtribe.com and we'll prepare a secure export for you.

All data is encrypted and securely stored in the EU and UK.

Medtribe is built with security at its core.

• GDPR compliant

• Cyber Essentials certified

• Regularly penetration tested

• Supporting multi-factor authentication for all accounts

Yes. We can support information governance and IT security requests for your organisation.

Email support@medtribe.com and we'll provide the documentation you need.

You can read our full Privacy Policy for detailed information on how we handle and protect your data.

Customer Support

Support is available by email. Click the question mark icon in the bottom left-hand corner of your screen or email support@medtribe.com.

Paid accounts receive priority, but we aim to respond quickly to everyone.

Yes. Our Help Centre includes step-by-step guides and short videos covering every feature.

Visit the Help Centre.

You can email us anytime at support@medtribe.com, and our team will get back to you as soon as possible.